Shadow Ridge Home Decor is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
- Shipping is non-refundable*
- A 5% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear) in excess of 10 days from date of purchase.
- Returns are accepted only within 14 days of date of purchase.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund*
Shipping from Shadow Ridge Home Decor is free for the contiguous United States and Canada*. Return shipping is at the customer's expense and varies according to weight, size, shipping type and location. Shipping costs displayed are for contiguous United States. Please contact our office for international sales. All items will be shipped insured. *Prices may vary depending on location.
We will be glad to help facilitate the repair or replacement as specified by the manufacturer. the manufacturer will determine whether the defect is covered under their warranty; we do not make that determination. All warranties, stated or implied are held with the product manufacturer and they vary from item to item. Please consult the documentation that came with your product for details. The manufacturer determines replacement costs as well as return shipping fees.